Privacy Policy

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This Privacy Policy explains how Dikodie (“we,” “us,” or “our”) collects, uses, stores, and protects personal information when you visit or use our website. We respect your privacy and process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

What Data We Collect

We may collect personal information that you voluntarily provide when you contact us, subscribe to updates, submit a form, or otherwise interact with our website. This information may include:

  • Your name and contact details;
  • Your email address and telephone number;
  • The content of messages, enquiries, or other communications you send to us;
  • Information you provide when requesting assistance or further information; and
  • Any other information you choose to submit.

We may also collect limited technical information automatically when you visit the website. This may include your IP address, browser type, device information, operating system, referring website, pages viewed, and the date and time of access. This information is generally used in aggregated or statistical form and may not directly identify you.

How We Use Data

We use personal information only for legitimate and relevant purposes, including to:

  • Respond to enquiries, requests, and support messages;
  • Provide, maintain, and improve our website and services;
  • Communicate with you about your enquiry or our website;
  • Monitor website performance, security, and usage;
  • Prevent fraud, misuse, unauthorised access, and other harmful activity;
  • Comply with legal, regulatory, and contractual obligations; and
  • Establish, exercise, or defend legal claims where necessary.

We process personal data only where there is a lawful basis to do so, such as your consent, the performance of a contract, compliance with a legal obligation, or our legitimate interests, provided those interests do not override your rights and freedoms.

Cookies

Our website may use cookies and similar technologies. Cookies are small text files stored on your device that help websites function, remember preferences, understand visitor activity, and improve user experience.

Cookies may be categorised as follows:

  • Essential cookies: Required for core website functions, security, and navigation.
  • Preference cookies: Used to remember settings and choices made by visitors.
  • Analytics cookies: Used to understand how visitors use the website and identify areas for improvement.

Where required by law, we will request your consent before placing non-essential cookies on your device. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of parts of the website.

Third-Party Links

Our website may contain links to third-party websites, platforms, or services, including social media services such as X. These external websites operate independently and have their own privacy policies and terms of use. We are not responsible for the content, security, or privacy practices of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information or using its services. You can visit our social media profile through X.

Data Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures may include access controls, secure hosting practices, software updates, and appropriate administrative procedures.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. You should avoid sending sensitive information through unsecured communications unless specifically requested and appropriate safeguards are available.

User Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal data we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of your personal data in certain circumstances;
  • Request restriction of processing;
  • Object to certain processing activities, including processing based on legitimate interests;
  • Withdraw consent where processing is based on consent; and
  • Request data portability where legally applicable.

To exercise your rights, please contact us using the details below. We may need to verify your identity before completing a request. You may also have the right to lodge a complaint with the relevant data protection supervisory authority in your country.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want further information about how we handle personal data, please contact us:

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features. The updated version will be posted on this page with a revised “Last updated” date.